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Service Desk Manager


Service Desk Manager | London | £55,000 Benefits

  • Do you have experience managing or leading a Service Desk team within the IT MSP Sector?
  • Are you seeking to join a forward thinking ambitious company?

This could be for you!

We are searching for a Service Desk Manager to join our client in South East London.

Role: Service Desk Manager / IT Helpdesk Manager

  • Managing and directing the daily activities of the department.
  • Planning, and managing functions concerning the Service Desk operational environment.
  • Manage up to 20 direct reports currently working remotely ( A mix of 1 st , 2 nd and 3 rd line IT Support engineers & Team Leaders)
  • Development of service desk processes in line with ITIL best practices. Incident, major incident, service fulfilment, access management, problem, change and event.

To find out more about the Service Desk Manager / IT Helpdesk Manager role. Apply to this add with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent.

Service Desk Manager | IT Helpdesk Manager | Service Desk Team Leader