To be considered, you MUST have: MSP experience, having built your career within a managed IT services environment. Leadership experience, managing multiple support teams and, crucially, managing managers, not just engineers. A strong technical foundation, having progressed from hands-on engineering into operational leadership. Operational and strategic capability, with proven experience improving SLAs, KPIs, reporting, resource planning and service delivery. Senior client-facing experience, confidently handling complex escalations and challenging stakeholder conversations. Experience in a hands-on MSP environment, where you're comfortable rolling up your sleeves when necessary, without getting lost in day-to-day tickets.

Senior Projects Engineer / Technical Consultant Up to £65,000 | Hybrid – 3 days WFH / 2 days London Bridge | MSP | Azure, M365 & Infrastructure Projects Are you a senior infrastructure engineer who wants to spend more time designing and delivering projects and less time working through a Service Desk queue? ZenTech Talent is working with an established London Managed Service Provider looking for a Senior Projects Engineer / Technical Consultant to join its senior engineering team. This is a genuine technical delivery role. Around 55% of your time will be focused on project design and implementation, with a further 35% spent proactively working with customers to improve their technology environments. Only around 10% is allocated to senior Service Desk escalation and mentoring.

Onsite Technical Engineer – Financial Services London | £45,000 + Bonus + On-Call + Overtime | MSP / Financial Services There are onsite engineers who wait for tickets. And there are engineers who walk into a client environment, spot what needs improving, take ownership and become the person everyone turns to. We're looking for the second type.

Technical Support Specialist (Networking Pathway) - Guildford £27,000 + 10% Shift Cover Allowance + £2,000 Bonus + Paid Certifications Hybrid | Tuesday office, Monday, Wednesday, Thursday & Friday from home