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Reference: 182

2nd Line Support Engineer | £28,000 - £32,000 Benefits | Reading

£28000 - £32000

2 nd Line Support Engineer | £28,000 - £32,000 Benefits | Reading

Our Client Partner, a global Financial Professional Services business operating in the UK's "Silicon Valley" in Reading, requires a 2nd Line Support Engineer to join their IT team. The successful 2nd Line Support Engineer will be providing Desktop Support / 1 st and 2 nd line Support to the UK and Europe.

Experience:

  • Experience working in an IT Support role at a 1 st and 2nd Line level
  • Supporting business applications on Windows Server
  • Active Directory management
  • MS Windows 10/Windows 7
  • MS Office 2016 / Office 365 Support
  • Email Support - (Exchange / 365)
  • Citrix or Terminal Services
  • Mimecast support or similar

Responsibilities:

  • Acting as the escalation point to Coordinate professional and timely responses to IT issues and requests .
  • Using initiative to provide business solutions, ensuring effective communication of status and progress to all customers in line with agreed SLA's