Reference: 010185

2nd Line Support Engineer | £28,000 - £32,000 + Benefits | Reading

£28,000 - £32,000 + Benefits

2nd Line Support Engineer | £28,000 - £32,000 + Benefits | Reading

Our Client Partner, a global Financial Professional Services business operating in the UK's “Silicon Valley” in Reading, requires a 2nd Line Support Engineer to join their IT team. The successful 2nd Line Support Engineer will be providing Desktop Support / 1st and 2nd line Support to the UK and Europe.


  • Experience working in an IT Support role at a 1st and 2nd Line level
  • Supporting business applications on Windows Server
  • Active Directory management  
  • MS Windows 10/Windows 7
  • MS Office 2016 / Office 365 Support
  • Email Support – (Exchange / 365)
  • Citrix or Terminal Services
  • Mimecast support or similar


  • Acting as the escalation point to Coordinate professional and timely responses to IT issues and requests .
  • Using initiative to provide business solutions, ensuring effective communication of status and progress to all customers in line with agreed SLA’s

Please apply for the 2nd Line Support Engineer role with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent on 0207 100 4936


2nd Line Support Engineer | 1st / 2nd Line Support |Desktop Support Engineer | IT Support Engineer