Reference: 1027

1st Line Support Analyst

£20,000 - £25,000 + Benefits

Our Partner, an IT Services Company are seeking a 1st Line Support Analyst to join their team based in Reading. The Successful 1st Line Support Analyst will be working on a busy Helpdesk providing remote and deskside support.

Skills Sought:


  • The ability to diagnose and resolve 1st line support issues
  • Active Directory, Group policy, DNS and DHCP
  • Windows XP,7, 8.1, and 10 including MS Office 2007-2016 and 365 and other common desktop applications
  • Basic networking skills including TCP/IP and the ability to configure network printers
  • Configuring mobile phones, iPads, tablets
  • Helpdesk/Ticketing system to log and track customer issues


To find out more, apply with your CV and a member of the Talent Acquisition Team will be in contact to discuss your application and job search.