Reference: 2974

2nd/3rd Line Support Engineer / Service Desk Analyst / Help Desk Analyst / Desktop Support Engineer / IT Support - London

£33,000 + Bens

2nd/3rd Line Support Engineer / Service Desk Analyst / Help Desk Analyst / Desktop Support Engineer / IT Support - London 


Our Partner, a leading Manged Service Provider who have been awarded with Microsoft Gold Partner Status are seeking a 2nd/3rd Line Support Analyst / Service Desk Analyst / Help Desk Analyst / Desktop Support Engineer / IT Support Engineer to join their team based in Central London


This is an excellent opportunity for an individual who has demonstrable 2nd Line skills and is looking for an opportunity to gain exposure and move into a 3rd line Service Desk, Desktop / Help Desk or IT Support role.


Skills Sought: 2nd/3rd Line Support / Service Desk Analyst / Help Desk Analyst / Desktop Support Engineer / IT support 


2nd/3rd Line IT Support Engineer Requirements:

  • Experience working with Microsoft Remote Desktop Services Strong knowledge of operating systems including Windows Server 2008/2012/2016, Windows XP/7/8/10
  • Experience with Virtualisation including Hyper-V or VM Ware
  • Keen interest in Information Technology, Computer hardware and software.
  • Experience of MS Exchange Server and Office 365


Desirable Experience:

  • Experience of MS Azure platform
  • Experience of Migrations and Deployments
  • Experience of installing and configuring Routers, Firewall and Switches is preferable
  • PowerShell


Responsibilities:

  • Logging, prioritisation and escalation of IT support issues and requests.
  • Develop and maintain good working relationships with clients to promote high level of customer service.
  • Resolution of 2nd/3rd line support issues and requests via telephone, remote support or onsite visits.
  • Assist other Line Technicians with support issues where required.
  • Routine systems administration tasks.
  • Administration of hardware inventories and software licences.
  • Undertake installation and maintenance of clients and internal IT infrastructure, onsite or remotely.



To find out more about the 2nd/3rd Line Support / Service Desk Analyst / Help Desk Analyst / Desktop Support / IT Support Engineer position apply with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent on 0207 100 4936. We welcome the opportunity to discuss your application and job search in further detail.