2nd Line Support Engineer

2nd Line Support Engineer | £32,000  Benefits | City of London (2 days remote / 3 days office)

Our Client Partner, a global Professional Services business operating in the heart of the City of London, requires a 2nd Line Support Engineer to join their IT team. The successful 2nd Line Support Engineer will be providing BAU and Project based services to 240 users cross the UK, Europe and Asia with some travel required.

Experience: 2 nd Line Support Engineer | £32,000  Benefits | City of London

• Experience working in an IT Support role at a 2nd Line level
• Working on IT Projects
• MS Windows 10
• Office 365 Support
• Laptop and Mobile Device Managment 
• Email 365
• Supporting business applications accessed via the web
• Active Directory management
• Citrix or Terminal Services
• Mimecast support or similar

Responsibilities: 2nd Line Support Engineer | £32,000 Benefits | City of London

• Acting as the escalation point to Coordinate professional and timely responses to IT issues and requests .
• Working on IT Projects
• Using initiative to provide business solutions, ensuring effective communication of status and progress to all customers in line with agreed SLA's
• Infrequent travel to Europe and Asia to provide IT Support.

Please apply for the 2 nd Line Support Engineer role with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent.

2nd Line Support Engineer, Desktop Support Engineer, IT Support Engineer