Reference: 1012

Service Desk Manager

£40,000 - £45,000 + Benefits

Our Partner, a leading Technology Company based in London are seeking a Service Desk Manager to join their team. The successful Service Desk Manager will be part of a world wide support team.

 

Skills Sought:

  • Experience administering Windows 2003. 2008, 2012 Server operating systems
  • Microsoft Exchange and Active Directory
  • Administering and supporting VoIP telephony systems
  • Microsoft Exchange Support
  • Imaging tools for laptops and desktops
  • Network troubleshooting and an understanding of Network protocols (DHCP, Routing, Patching etc)
  • Lead the end user 1st/ 2nd line desktop support team.
  • Act as a technical escalation point, as well as be “hands on” in performing BAU support tickets as required
  • Set expectations and manage, monitor, coach and develop team members.
  • Lead, develop and motivate the service desk team
  • Manage the ticket queue and ensure priority tickets are identified and actioned according to agreed service levels

 

To find out more, apply with your CV and a member of the Talent Acquisition Team will be in contact to discuss your application and job search.