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Head of Service Management


Head of Service Management | London | Remote Role | £85,000 - £100,000 Benefits

    Would you like to join one of the UKs fastest growing Tech Companies?
    Have you been operating within a Software Development & Cloud environment?

This opportunity could be just for you!

Key Skills: Head of Service Management

  • The strategy and implementation of Service Management across the company
  • The underlying operations process required to meet existing customer Service Level Agreements (SLAs), Operating Level Agreements (OLAs) and compliance / security requirements
  • Create, monitor, and report on metrics and KPIs based on the service deliverables and the agreements above
  • the continuous process improvement of services across the business
  • Develop both short- and long-term service and process goals and maturity levels to be achieved over the specified time period
  • Provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction.

To find out more about the Head of Service Managementrole, please apply with your CV and a member of the talent acquisition team will be in touch.

Head of Service Management | London | Remote Role | £85,000 - £100,000 Benefits