Technical Business Analyst – Software Development – London - £55,000 - £60,000 + Benefits. ***This is primarily an analytical role, but a background in hands on Software Development experience is necessary*** Our Partner a Global Media organization requires a Technical Business Analyst to join their eam in West London. The Technical Business Analyst will be responsible for Analysis, design of new functionality and creation of functional specifications. Responsibilities: Working with internal and external clients to define requirements. Analysis, design of new functionality, and creation of functional specifications. Data analysis as part of the software design process, and for troubleshooting existing applications. Design and development of automated tests using Python and Java, in an Azure DevOps environment. Close interaction with other members of the development team (onshore and offshore), operations staff, business staff, and data scientists. Mentoring and supervising offshore developers and testers. Documentation of requirements, design, functionality and operational procedures. Participation in a transition to Agile methodologies and to a DevOps model. Skills Required: Current or Previous experience in Software development. Python or C++ or Java or BASH in a Linux environment. Understanding of business processes and constraints. Analytical capabilities. A logical approach to problem solving. Written and verbal communication skills, with both technical and non-technical staff. Python, C++, Java, BASH shell-scripting, Linux, SQL Spring , AWS, Azure . To find out more about the Technical Business Analyst – Software Development role, apply with your CV and a member of the Talent Acquisition team at ZenTech Talent will be in touch to discuss your job search in more detail.
IT Trainer / Software Trainer – Leeds £24,000 – 30,000 + Car Allowance + Bens Our Partner, an international Software Company requires an experienced IT Trainer / Software Trainer to join their team in Leeds. The IT Trainer / Software trainer will be responsible for training end users on the use of the company’s software and workflow solutions across the UK. The software has over 25,000 users globally. The successful IT Trainer / Software Trainer will travel across the UK training & building relationships with users who operate in several different industry sectors. SKILLS: End user IT product training End user testing On-going support through advice/guidance Acting in an advisory and consultancy capacity to all customers on general training aspects Creation of external facing documentation for training programmes Providing remote and onsite support as and when required Willingness to travel and be away from home. 60% travel, 40% office based. Highly Desirable – Any experience in the Medical or Legal Sector To find out more about the IT Trainer / Software Trainer role apply with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent on 0207 100 4936. We welcome the opportunity to discuss your application and job search in further detail.
Helpdesk Manager / Service Desk Manager / Desktop Support Manager – London £40,000 - £50,000 Our Partner, A Managed Service Provider in Central London are currently seeking a Helpdesk Manager / Service Desk Manager / Desktop Support Manager to join their team on a permanent basis offering a salary in the region of £40,000 - £50,000 per annum. Responsibilities/Required Skills: To lead a team of up to 18, 1st – 3rd Line Helpdesk / Service Desk / Desktop Support Analysts Set expectations and manage, monitor, coach and develop team members. Lead, develop and motivate the Help Desk / Service Desk / Desktop Support Team Manage the ticket queue and ensure priority tickets are identified and actioned according to agreed service levels Experience with Incident/Problem Management. Act as a technical escalation point if required. The majority of the role will be very much management/leadership IT Services / Managed Service Industry experience is a must. To find out more about the Helpdesk Manager / Service Desk Manager / Desktop Support Manager role, apply with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent on 0207 100 4936. We welcome the opportunity to discuss your application and job search in further detail.
Business Analyst (IT & Operations 6 Month Fixed Term Contract) up to £40,000 Per Annum London Our partner an International Professional Services company based in London are seeking a Business Analyst (IT & Operations) to join their team on a 6-month Fixed Term Contract, with a very good possibility of further extensions. The successful Business Analyst (IT & Operations) will ensure that operational requirements are specified correctly, developed, and sufficient information is passed to the testing team for effective testing of these requirements. Responsibilities: Liaise with operations to ensure future developments and projects are of benefit and meet their needs Support IT to effectively understand and prioritise the requirements from all business units/ divisions Work with IT to design and build systems and reporting for new business opportunities and wider business growth Communicate changes that are required to be made on the system effectively from the business to the Delivery Solutions Manager and the IT team, translating operational requirements into specifications, user stories, high level PBIs, acceptance criteria and detailed impediment responses which can be built Skills: Understanding of Agile and Waterfall approaches to release management Highly IT Literate Excellence in communicating with stakeholders across the operational teams & IT teams Strong understanding of the operational delivery processes across all sectors Influencing skills To find out more about the Business Analyst (IT & Operations) role apply with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent on 0207 100 4936. We welcome the opportunity to discuss your application and job search in further detail.
£40,000 - £50,000 Base Salary + Commission OTE first year of £70,000 This role will consist of selling Managed IT Services, Cloud Services, Azure, Office 365 and IT Support in London and Account Management of newly added and existing clients. The successful IT Sales / Account Manager / Business Development Manager will work closely with Marketing team and would be integral in building a successful sales pipeline. The ideal candidate would be someone that has already sold or account managed IT Support contracts in a previous role and works well with marketing to create and manage lead generation campaign Primary Responsibilities: Proactively identify and target new business opportunities Develop appropriate sales and business development strategy Ensure accurate and timely monthly sales reporting and forecasting Production of professional and effective sales proposals Ensure all Managed Services proposals and Service Level Agreements for annuity business are reviewed prior to issue to client Establish and maintain effective relationships with the Senior Management team, Business Development and other key departments (e.g. Marketing, Customer Services) to meet business objectives To find out more apply with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent on 0207 100 4936. We welcome the opportunity to discuss your application and job search in further detail.
Our Partner, a Market Research Organisation are seeking a talented IT Service Delivery Manager to join their IT team in Reading. The Successful IT Service Delivery Manager will be responsible for creating and maintaining relationships between technology programme teams and the business. Skills Sought: Broad technical knowledge and experience of Infrastructure Technology (Linux / Windows Server/ Windows 7/8/10/ SQL / VMware / Citrix / EMC/ Cisco Networking) At critical times maintaining a structured and focus approach to fault diagnosis and resolution at critical times. Experience of operating within, or demonstrable knowledge of multi-platform environments, technologies and hosting solutions ITIL best practices and processes Working in an Agile environment. Running service reviews, driving service improvement and co-ordinating post incident analysis. Developing business relationships and dealing successfully with strategic stakeholders, both external and internal. People management skills and an ability to challenge, support, influence and engage senior managers and peers across the organization. To find out more, apply with your CV and a member of the Talent Acquisition Team will be in contact to discuss your application and job search.
Our Partner, a Managed Service Provider are seeking a seasoned IT Service Delivery Manager to join their IT team in London. The Successful IT Service Delivery Manager will be responsible for IT related services, developing the IT resource Management Processes and defining the strategic IT upgrades required to meet the business needs whilst delivering continuous improvement programmes. Skills Sought: Manage all escalations, incidents in line with agreed SLA's Deliver appropriate updates to customers and key stakeholders Make sure problems / Incidents are escalated to the correct point of contact whether internal or external to the business Build and maintain relationships with Technology teams, third party vendors and internal customers Work with technology teams to implement service improvement plans Define standards for Service Delivery Management To find out more, apply with your CV and a member of the Talent Acquisition Team will be in contact to discuss your application and job search.
Our Partner, a leading IT Services Provider are seeking a seasoned IT Service Delivery Manager to join their IT team in London. The Successful IT Service Delivery Manager will be responsible for negotiating and managing the performance of Internal and external service providers to guaranty the best IT service delivery for their clients. Skills Sought: An excellent appreciation of IT Infrastructure technologies such as Windows Server, Active Directory, Microsoft Exchange, Storage Solutions, Backup Infrastructure, Virtualisation VMware/Hyper-V, Cloud Technology and Data Centres. The IT Service Delivery Manager will take part in defining the company Service Level Agreement (SLA'S) and will make sure service delivery methodologies are respected. ITIL Stakeholder Management Supplier Management Strategy and planning Project management Service Planning and Improvement Service Operations and Service Level Management Negotiation skills To find out more, apply with your CV and a member of the Talent Acquisition Team will be in contact to discuss your application and job search.