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  • 2nd Line Support Engineer | £32,000 - £36,000 + Benefits | City of London Our Client Partner, a global Professional Services business operating in the heart of the City of London, requires a 2nd Line Support Engineer to join their IT team. The successful 2nd Line Support Engineer will be providing BAU and Project based services to 240 users cross the UK, Europe and Asia with some travel required. Experience:  Experience working in an IT Support role at a 2nd Line level Working on IT Projects Supporting business applications on Windows Server Active Directory management   MS Windows 10/Windows 7 MS Office 2016 / Office 365 Support Email Support – (Exchange / 365) Citrix or Terminal Services Mimecast support or similar Responsibilities:  Acting as the escalation point to Coordinate professional and timely responses to IT issues and requests . Working on IT Projects Using initiative to provide business solutions, ensuring effective communication of status and progress to all customers in line with agreed SLA’s Infrequent travel to Europe and Asia to provide IT Support. Please apply for the 2nd Line Support Engineer role with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent on 0207 100 4936. 

  • 2nd line Support Analyst / Service Desk Analyst - Uxbridge - Competitive Salary + Excellent Bens Our Partner, operating in the Engineering Sector are seeking a 2nd line Support Analyst / Service Desk Analyst to support to provide 2nd line technical support within the Microsoft operating & application arena along with essential general system administration tasks. The Successful 2nd line Support Analyst / Service Desk Analyst will be resolving technical support tickets as part of a team on a busy Service Desk. SKILLS: 2nd line Support Analyst / Service Desk Analyst Ensure the Service Desk is the first point of contact and 'go to point' for all IT hardware, software & telephony support requests Working knowledge of Microsoft based operating systems Windows XP, 7, 8,10 Windows Server 2008/2012. Active Directory Understanding of PC hardware and software set-up and configuration. Knowledge and experience of IT security technologies, processes and policies Deploy & maintain a variety of software applications ensuring compliance with licensing agreements. To find out more about the 2nd line Support Analyst / Service Desk Analyst role apply with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent. We welcome the opportunity to discuss your application and job search in further detail.

  • 2nd line Support Analyst / Service Desk Analyst – Manchester - £25,000 + Bens + Bonus Our Partner, operating in the IT Managed Service Sector are seeking a 2nd line Support Analyst / Service Desk Analyst to support to provide 2nd line technical support within the Microsoft operating & application arena along with essential general system administration tasks. The Successful 2nd line Support Analyst / Service Desk Analyst will be resolving technical support tickets as part of a team on a busy Service Desk. SKILLS:  Microsoft Desktop Support Experience Administering & supporting Microsoft Windows Server 2008/2012 Administering & supporting Office365 Administering & supporting Microsoft Exchange 2007/2010/2016 Networking Experience (routers, switches & firewalls) Network Administration & Data Backup Technologies Networking Support & DNS   Our Partner provides an attractive benefits package which consists of an annual performance bonus, private medical insurance, private pension, life insurance, a personal performance management plan & a yearly incentive trip.   To find out more about the 2nd line Support Analyst / Service Desk Analyst role apply with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent. We welcome the opportunity to discuss your application and job search in further detail.

  • 1st Line Support /Service Desk Analyst/ Desktop Support Engineer - 6 month Fixed Term contract - Central London £25,000 - £30,000 (Pro Rata) Our Partner, an IT Professional Services Company are seeking a 1st Line Support /Service Desk Analyst /Help Desk Analyst /Desktop Support Engineer  to join their team in Central London on a 6 month Fixed Term contract. The successful 1st Line Support /Service Desk Analyst /Help Desk Analyst /Desktop Support Engineer will process support requests and ensure they are responded to in a professional and timely manner, within agreed future OLAs Skills Required:  Demonstrable experience in a IT/Desktop support role Microsoft Windows 7/10 Microsoft Windows Server 2008-2012 Active Directory  Mail Support Microsoft Exchange / Office 365 / Outlook  Microsoft office 2013 – 2016 (Office 365) SCCM administration tool Support mobile devices - iOS and Android) Laptop Support Ability to work independently when required and have excellent proven problem solving skills To find out more about the 1st Line Support /Service Desk Analyst /Help Desk Analyst /Desktop Support Engineer role apply with your CV and or contact a member of the ZenTech Talent Acquisition team on 0207 100 4936

  • 2nd Line Support | Desktop Support | Windows Engineer  + Paid Exams  Our Partner, a leading Manged Service Provider who have been awarded with the internationally recognised accreditation "Investors in people" are seeking a 2nd Line Support / Windows Engineer to join their team based in the heart of Central London. This role may also require the successful candidate to work from an office in Hammersmith. This is an excellent opportunity for an individual who has demonstrable commercial 2nd Line Support / Windows Engineer experience to work towards a move to 3rd line and to join a forward thinking business that will invest in your future in the way of training and paid technical exams. The 2nd Line Support / Windows Engineer will support over 5000 + users, working collaboratively as part of a wider team. Skills Sought: 2nd Line Support / Windows Engineer Microsoft Windows Server 2008, 2012,  2016 Exchange / Active Directory Management / 0365 Windows OS 7, 8, 10 Networking – Switches & Routers (Cisco / HP / Netgear) Firewalls (SonicWALL / WatchGuard) Microsoft Office Suite Backup Technologies Laptop/desktop and thin client support Desirable Experience Cisco / Apple / Microsoft Certified Linux Support To find out more about the 2nd Line Support / Windows Engineer position apply with your CV and or contact a member of the Talent Acquisition Team at ZenTech Talent on 0207 100 4936, We welcome the opportunity to discuss your application and job search in further detail.

  • 2nd line Support / Network Engineer (Cisco, Routers, Switches, ASA/Firewalls) Bristol Our Partner, an International IT Professional Services Company are seeking 2nd Line Support / Network Engineers to join their team in Bristol The successful 2nd Line Support / Network Engineer will get involved in a range of services and technologies including connectivity circuits, MPLS, load balancers, Cisco routers, Juniper Firewalls, hosting technologies (Windows/Linux/VMware) and telephony. Skills Required: 2nd line Support / Network Engineer (Cisco, Routers, Switches, Firewalls)  A thorough understanding of the following: OSI Model TCP/IP DNS and Domain Names Virtual Private Networks Networking and Network Design MPLS Load Balancing Experience supporting the following (Ideally within IT Managed Services) ADSL connectivity Leased Connections Routers (Cisco, Draytek, Zyxel etc) Firewalls (CiscoASA, Juniper SCREENOS/JUNOS, Fortinet) VOIP To find out more about the 2nd line Support / Network Engineer (Cisco, Routers, Switches, Firewalls), apply with your CV and or contact a member of the ZenTech Talent Acquisition team on 0207 100 4936.

  • Our Partner, a leading player in the UK Hospitality Sector are seeking a Desktop Support Engineer to join their team based in Reading. The Successful Desktop Support Engineer will be responsible for manging tickets that have been escalated by the 1st line team. The current 2nd line team have a 90% resolution rate, any tickets that require additional attention must be escalated to the 3rd line team. Skills Sought:   Windows Server 2008 & 2012 VMware Citrix Laptop Builds / Hardware Support Active Directory Exchange Support SQL Support Network Support   To find out more, apply with your CV and a member of the Talent Acquisition Team will be in contact to discuss your application and job search.  

  • Our Partner, a Retail Giant are seeking a 2nd Line Support Engineer to join their team based in London for a 6 Month Contract. The Successful 2nd Line Support Engineer will be responsible for maintaining the current Windows Server and Active Directory Systems, supporting the SQL Server technology as and when needed and also having the ability to do basic network troubleshooting. Skills Sought:   Previous 2nd line support experience Strong Windows Server experience Active Directory Exchange 2010 SQL Server experience Strong troubleshooting skills Desktop support experience Any experience of working with bespoke systems is highly desirable VMware or Hyper V exposure would be beneficial   To find out more, apply with your CV and a member of the Talent Acquisition Team will be in contact to discuss your application and job search. 

  • 2nd Line Support | Desktop Support | Service Desk | FinTech | £40,000 - £50,000 + Bonus + Benefits Our Partner,  operating in the FinTech sector requires a 2nd line Desktop Support Engineer to join their team in the city off London Core business hours for coverage are 07:00 to 18:00 and covered with a shift pattern, Monday to Friday and support is required for weekend and evening work. Duties and Responsibilities: 2nd Line Support | Desktop Support | Service Desk | Finance | £40,000 - £50,000 + Bonus + Benefits. To provide 1st/2nd line technical support; via phone, emails and tickets. Assist with new PC / Laptop set-up, configuration & deployment Configure, test, deploy and troubleshoot a varied range of software applications from standard business applications to more specialist software. To support users remotely and in the office. Manage the joiners/leaver process. Support our video conference system (Polycom) To log all calls in the call logging system. To escalate more complex calls to the relevant infrastructure department Skills Good experience with Microsoft technologies across the board (eg Windows 7, 10, Office suite) Active Directory knowledge Mobile Computing - iPhone, iPad, Android mobile setup and configuration, MDM experience. Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies Server Exposure, AD, file/print servers, Exchange. Virtualization (VMware) Symantec Endpoint Protection AV Office 365 – Desirable Key Attributes Individual must have excellent communication, customer handling and inter-personal skills. Team Player able to liaise with staff at all levels. Must be a problem solver and think outside the box. ‘Hands on’ approach and a willingness to learn. Flexible, pro-active. To take ownership of user problems and be pro-active when dealing with user issues. For more information on the Desktop Support Analyst role, call 0207 100 4936 or apply with your CV. A member of the talent acquisition team at ZenTech Talent will be in touch.  

  • Data Analyst / Data Scientist  (Linux / SQL / Excel) - West London - £32,000 - £35,000 + Excellent Bens  Our Partner, a global company operating in the Media  Monitoring sector requires a technical Data Analyst to work in the TV Viewing Audience Data team.  This is a technical data analyst role, where the successful candidate will require existing knowledge of Linux at the command line level to extract and manipulate data, SQL querying along with Excel and other Microsoft products within the office suite.   Skills:  Linux and Unix software skills Advanced Excel skills Microsoft SQL   Managing technologies and systems used to collect audio reference data. Checking the correctness of the references collected. Responsible for the quality of the audio reference data. Broadcast or Media Experience is not essential but nice to have. You will be working in a small tight knit team, therefore flexibility in getting tasks done is essential. You will be happy to work outside of your day to day responsibilities to achieve stretching SLA’s.  It will also be important the ability to work under pressure, to have a methodical approach to  checking references, attention to detail and focus on quality. To find out more about the Data Analyst / Data Scientist  (Linux / SQL / Excel) role, please apply with your CV and a member of the Talent Acquisition team at ZenTech Talent will be in touch. Or call us on 0207 100 4936

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